Where is support?

PoisonIvy13

Has anyone been able to get in touch with support, “Rosie” or the developers?
I can’t get them to respond here, on FB or via email!

I’ve had a bug in the game for a week now, no check-in rewards, the notification is always there but I can’t click on it. It’s so annoying!
I’ve deleted and reinstalled the app multiple times.

libii188685

I feel bad wonder why they're not responding? @Rosie

GlitterSuperGurl

Maybe they're on vacation? They're lacking inspiration, they're gathering it... and maybe they'll be back soon?😴

libii188685

Hope so😬

PoisonIvy13

I just got a response from the support team via email after 2 weeks so hopefully they’ll be able to fix it. And I hope this means they’ll get around to helping everyone that needs support, eventually 🙄😅

libii188685

I'm glad they finally responded and Hope they start helping others quickly.😔

PoisonIvy13

They actually just told me that nothing is wrong 😑 even though it’s been 3 weeks of not being able to collect any check in rewards! They haven’t done anything 😭

libii188685

That is so annoying you have not been able to claim any check in rewards how can they think that's not a problem?!😧

OnPoint

Same I reported this months ago, I got a reply that there was nothing wrong but was given 50 gems.

Issue still not fixed!

PoisonIvy13

OnPoint sorry I just saw this, really?! You’re the only other person I know of that this is happening to, why can’t/won’t they fix it? Ugh 😩

libii188685

OnPoint Are you kidding me why can't they just help?! Ugh

OnPoint

PoisonIvy13 I know..
kinda wondering why it seems only a few of us are having this issue!
Honestly if they don’t care about the game anymore sell it off to someone who does care!

libii188685

OnPoint 😒😒😒